Partfully
Support
Need help?
Email [email protected]. We aim to reply within one business day.
Partfully is operated by CBH Labs LLC, a California limited liability company.
Common questions
What is parts work?
Parts work is a way of understanding your mind as made up of different "parts" — sub-personalities that each have their own feelings, perspectives, and roles. It draws on the ideas behind Internal Family Systems (IFS) therapy. Partfully helps you explore these parts on your own through guided conversations, meditations, and journaling.
How do live voice sessions work?
Speak naturally with your AI guide. It responds aloud, one question at a time. You can also turn on session notes.
Is Partfully a replacement for therapy?
No. Partfully is an AI-powered companion for personal self-exploration. It is not a licensed therapist, does not provide medical or psychological advice, and is not a substitute for professional mental health care. If you are struggling, we encourage you to work with a qualified therapist.
What's included for free?
You get 5 free sessions (voice, meditation, or text chat) to experience Partfully. After that, a subscription is required for unlimited access. You can still browse your parts map, session journal, and journey insights without a subscription.
How do I manage or cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel, open your device's Settings, go to Subscriptions, find Partfully, and select Cancel. Your access continues until the end of your current billing period.
How do I restore a previous purchase?
On the subscription screen, tap "Restore purchases." This will check your Apple ID or Google account for an existing Partfully subscription and reactivate it.
Is my data private?
Yes. Your session transcripts, journal entries, and parts map are stored securely in your personal account and are not shared with other users. Voice audio is processed in real time and is not stored on our servers. For full details, see our Privacy Policy.
How do I delete my account and data?
You can delete your account and all associated data directly in the app: open Settings (the gear icon on the home screen), then tap Delete account and confirm. This permanently removes your sessions, parts, journal entries, and settings. Deleting your account does not cancel an active App Store or Google Play subscription — cancel that separately in your device's subscription settings. If you need help, you can also email [email protected].
In Crisis?
If you are in immediate danger or experiencing a mental health crisis, please contact emergency services or the 988 Suicide & Crisis Lifeline by calling or texting 988 (US). You can also reach the Crisis Text Line by texting HOME to 741741.